The Role: Keyholder

Role Overview

In your role of Keyholder you will be helping to lead the team and establish the brand in the local area. The Key Holder’s mission is to assist in driving the team to success, by putting the customer at the heart of everything, whilst living the FatFace Vision & Values.

This is a very exciting opportunity to join an established British company currently expanding along the East Coast of the US. You can read more about FatFace and its origins on our website: https://us.fatface.com/about-fatface/the-story.html

Equality and inclusion are not an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalization in our workplaces.

Role Responsibilities

• Proactively manage the performance of yourself and the team across all business KPIs.
• Deliver the successful implementation and maintenance of the brand proposition in your store.
• Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.
• To help train and develop the team, leading by example and creating a motivating work environment.
• Have awareness of your own development needs.
• To ensure correct procedures are adhered to in a professional manner including cash & stock, health & safety, office, and security of premises.
• To execute the FatFace Visual proposition to company standards.
• To abide by all FatFace policy and procedures.

Skills and Experience Required

• Experience in a customer service environment
• Supervisor experience desirable
• Excellent interpersonal, organization and communication skills
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
• Team player - embracing every opportunity to be part of what’s going on
• Great time management

Demonstrates passionate commitment to the brand